Strategy 2018: new opportunities in the digital world
Strategy 2018-2022. Evolution of the strategic vision and priorities
Developing Products & Services Ecosystems and Improving Customer Experience
- Ecosystems (products and services) around customers
- High standards of customer service
- Creation and development of partner platforms
- Traditional business scaling
Technological Platform Modernization
- Modernisation and centralisation of IT
- Development of fibre and modernisation of copper network
Human Capital Development
- Building digital competencies
- Retraining and internal migration of staff
- New approaches to personnel development and labor organisation
- Improvement of corporate culture and interaction patterns
Efficiency Increase
- Continuation of the operational efficiency program
- Real estate optimisation
- Decision-making and business processes improvement
More info:
Strategy 2015-2020