Rostelecom is a company trusted by millions of private and corporate customers.
Modern telecommunications provide the user with opportunities that one could hardly imagine until recently. Rostelecom's goal is to make these opportunities available to as many people as possible. For that end the Company implements projects aimed to improve Internet literacy among young people and the older generation.
In addition, Rostelecom’s policy foresees the introduction of special flexible tariff plans and comprehensive services for low-income groups throughout Russia. For Rostelecom social responsibility means building mutually beneficial relationships with everyone using our services. Therefore, we attach great importance to the availability, quality and reliability of our services, as well as to receiving feedback from customers.
We are constantly working to improve the quality of our work. In order to prevent congestion in the data network, Rostelecom regularly monitors the quality of communication and expands network bandwidth. Rostelecom services are regularly certified in accordance with Russian and international standards. In order to improve the service quality, Rostelecom actively develops remote channels of interaction with customers. The Company regularly evaluates customer satisfaction level, the results of which are taken into account when developing existing and creating new services.